About the Role

Location: Ermita, Manila

Role Type: Full-time

Department: Commercial - General Trade

Reporting to: Sales Support Team Leader

JOB SUMMARY:

As a Sales Support Associate, you will be administering and coordinating all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Other requirements include the following:

• Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery
• Performs outbound and inbound calls to generate sales, follows-up on accounts receivables and ensuring customers receive accurate and timely responses to all inquiries and requests
• Performs outbound and inbound calls using various platforms, Resolves after-sales customer concerns, directing specific complaints to relevant parties/departments and keeping the customer updated on the progress

To succeed and grow in this role, you will be required to meet the following requirements:

• Bachelor’s Degree in any business-related field
• Fresh graduates, preferably with internship/training experience in a customer service-related field

About FELCO

Firefly Electric and Lighting Corporation (FELCO) started in 2001 with a simple goal: to make quality lighting and electrical products available and affordable for every Filipino. From homes to businesses, we continue to offer practical solutions that help power everyday life.

Our brands Firefly, ROYU, ECOlum, Herks, and Xpert are each designed to bring comfort, safety, and convenience into Filipino homes. Alongside our own brands, we partner with respected global names such as CHiNT, ABB, and DCK, giving our customers access to a wide range of everyday and specialized solutions.

We work closely with designers, engineers, contractors, retailers, institutions, and developers, building partnerships that help us understand real needs and respond with the right solutions.